Privacy Policy | Elevate Health Clinic

At Elevate Health Clinic, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

Name, address, phone number and email
Date of birth
Medicare or private health insurance details
Medical and health history
Referrals, test results and treatment notes

2. How We Collect Information

When you book or attend an appointment
From referrals or other health providers (with your consent)
Through online forms, emails or phone calls

3. Why We Collect Your Information

Provide safe, personalised health care
Communicate with you about your treatment
Manage bookings, billing and insurance claims
Meet legal and professional obligations

4. Storage & Security

Stored securely in encrypted practice management software with restricted staff access.

5. Disclosure

Shared only with treating health providers, Medicare, private health funds, and IT providers.

We will never sell or share your data for marketing purposes.

6. Access & Corrections

7. Complaints

Lodge a complaint with the OAIC at www.oaic.gov.au

Contact Us

ELEVATE HEALTH CLINIC Unit 9/22 Lexington Drive, Bella Vista NSW 2153
(02) 8883 0178 · info@elevatehealthclinic.com.au