New Patients — Elevate Health Clinic

Your first visit
— what to expect.

We know coming to a new clinic can feel uncertain. This page walks you through exactly what happens at your first appointment, how to prepare, and what your treatment plan might look like.

🚫 No referral needed
💳 HICAPS on-the-spot claiming
🅿️ Free parking at both clinics
📋 AHPRA-registered practitioners
🗓️ Same-day appointments available
NDIS & WorkCover accepted

How to prepare for
your first appointment

A little preparation helps us make the most of your first session. Here is what we recommend.

1

Arrive 5–10 minutes early

This gives you time to complete a brief health history form before your appointment begins. Both clinics have parking directly outside.

2

Wear comfortable clothing

Loose, comfortable clothing makes assessment and treatment easier. For lower body complaints, shorts or leggings are ideal. For neck or shoulder issues, a singlet or loose top works well.

3

Bring any relevant imaging

If you have had X-rays, an MRI or CT scan for this complaint, bring the disc or report if you have it. It is helpful context — though not required, and we do not rely on imaging alone.

4

Bring your health fund card

We have HICAPS at both clinics — you can claim your private health rebate on the spot. Just bring the card you use at the pharmacy or optometrist.

5

Note your current medications

A quick list of any medications you take — including supplements — helps your practitioner build a complete picture of your health and any relevant interactions to be aware of.

6

NDIS or WorkCover patients

Bring your NDIS plan details or WorkCover claim number and insurer information. If you have a referral letter from your GP or specialist, bring that too. Our team can assist with any paperwork queries.

What happens at
your first appointment

Every first appointment follows the same structured approach — regardless of your complaint or which practitioner you see.

1
0–5 min

Health history

Your practitioner takes a detailed history of your current complaint — when it started, what makes it better or worse, what you have already tried, and your relevant medical background. This is the most important part of the assessment. Understanding the full picture is what makes treatment specific to you.

2
5–20 min

Physical assessment

A hands-on examination of your movement, strength, joint mobility and neurological function. For musculoskeletal complaints this typically includes orthopaedic and provocative testing to identify the source and contributing factors of your pain. For exercise physiology, this includes functional movement screening and capacity assessment.

3
20–25 min

Explanation of findings

Before any treatment begins, your practitioner explains what they found — in plain language. What is contributing to your pain, what is driving it, what is likely to help and how long recovery might take. No jargon, no vague reassurances. You will leave with a clear understanding of your situation.

4
25–45 min

Treatment begins

In most cases, hands-on treatment or the first stage of your programme begins in the same session. For chiropractic this may include spinal manipulation, joint mobilisation and soft tissue therapy. For exercise physiology this may include initial exercise instruction and baseline testing. For massage, your full treatment session begins immediately after a brief intake.

5
Final 5 min

Your treatment plan

Your practitioner will recommend a plan — how many sessions, at what frequency, and what to expect at each stage. This is a recommendation, not a prescription. You are in control of your care and can ask any questions before committing to anything. Most patients receive a home exercise or self-management strategy to start immediately.

What to expect from
each service

First appointments differ slightly by service. Here is a breakdown of what each involves.

Chiropractic assessment at Elevate Health Clinic Bella Vista
Chiropractic

Chiropractic — Initial Consultation

A thorough spinal and musculoskeletal assessment followed by hands-on treatment where appropriate. Chiropractic care at Elevate Health is evidence-informed and focused on identifying the root cause of your complaint — not just managing symptoms.

  • Full postural, movement and orthopaedic assessment
  • Neurological screening where relevant
  • Spinal manipulation, joint mobilisation or soft tissue therapy
  • Home exercise prescription and self-management advice
🕑 Allow 45–60 minutes · Learn more about chiropractic
Exercise physiology session at Elevate Health Clinic
Exercise Physiology

Exercise Physiology — Initial Consultation

A comprehensive functional assessment followed by the development of your personalised exercise programme. Our accredited exercise physiologists work with patients recovering from injury, managing chronic conditions, or building long-term physical resilience.

  • Functional capacity and movement screening
  • Medical history and condition review
  • Goal-setting and programme planning
  • Initial exercise instruction and baseline testing
🕑 Allow 60 minutes · Learn more about exercise physiology
Remedial massage treatment at Elevate Health Clinic Bella Vista
Remedial Massage

Remedial Massage — First Session

A brief intake to understand your current complaints and any relevant health history, followed by your full treatment session. Alexandra will explain what she is doing throughout and adjust pressure and technique based on your feedback and response.

  • Brief clinical intake covering your presenting complaint
  • Full hands-on treatment — deep tissue, trigger point or pregnancy techniques
  • Private health rebate on the spot via HICAPS
  • Home care advice and recommended follow-up frequency
🕑 Allow 60 minutes · Learn more about remedial massage

How you can pay
and what is covered

We accept most funding types at both clinics. If you are unsure whether your situation qualifies, call us and we will help you work it out.

Private Health Insurance

Most major Australian health funds cover chiropractic and remedial massage under extras. We have HICAPS at both clinics — claim your rebate on the spot. No paperwork, no waiting.

NDIS

We are registered NDIS providers for exercise physiology. No referral is needed to contact us directly. We accept plan-managed, NDIA-managed and self-managed participants. Bring your plan details to your first appointment.

WorkCover NSW

We accept WorkCover referrals for chiropractic and exercise physiology. Your treating doctor or case manager will provide a referral. We bill WorkCover directly — no out-of-pocket cost for approved treatment.

Medicare CDM

Exercise physiology is available under the Medicare Chronic Disease Management scheme with a GP referral and Team Care Arrangement. Up to 5 subsidised allied health visits per calendar year.

Department of Veterans' Affairs

DVA-funded chiropractic and exercise physiology is available at Elevate Health. Bring your DVA Gold or White card and referral to your first appointment.

Self-Funded

We accept cash, card and EFTPOS at both clinics. Payment is due at the time of each appointment. Please ask about our fee schedule when booking if you would like pricing information in advance.

Our clinic locations

Bella Vista

Address: Unit 9 / 22 Lexington Drive, Bella Vista NSW 2153
Hours: Mon–Thu 8am–6pm · Fri 8am–5pm · Sat 8am–1pm
Services: Chiropractic · Exercise Physiology · Massage
Parking: Free parking directly outside
Serving Bella Vista, Norwest, Kellyville, Castle Hill, Rouse Hill & Baulkham Hills

Earlwood

Address: 104 Bayview Avenue, Earlwood NSW 2206
Hours: Tue & Thu 8am–1pm (new patients)
Services: Chiropractic
Parking: Free parking on Bayview Avenue
Serving Earlwood, Canterbury, Marrickville, Hurlstone Park & Campsie

Common questions
before your first visit

Do I need a referral?

No referral is needed for chiropractic, exercise physiology or massage. You can book directly online or by phone. If you are using Medicare CDM or WorkCover, your GP or case manager will provide a referral — but we can help you navigate this if needed.

How long is a first appointment?

Initial chiropractic and exercise physiology consultations are 45–60 minutes. Remedial massage appointments are 60 minutes. Follow-up sessions are typically 30 minutes for chiropractic and 45–60 minutes for exercise physiology, depending on your programme stage.

Will I receive treatment on my first visit?

In most cases, yes. For chiropractic and massage, hands-on treatment typically begins in the same session. For exercise physiology, your first session focuses on assessment and programme planning — your programme begins at your next visit or, for some patients, in the second half of the first session.

Will I be sore after my first appointment?

Some mild post-treatment soreness is common, particularly after the first chiropractic adjustment or remedial massage session. This is a normal response and typically resolves within 24–48 hours. Your practitioner will let you know what to expect before you leave.

What if I am not sure which service I need?

Call us on (02) 8883 0178 and our team will help you choose the most appropriate service based on your situation. Alternatively, our article on chiropractor vs physiotherapist may help clarify the difference between our hands-on services.

How many appointments will I need?

This depends entirely on your presentation, goals and how you respond to treatment. Your practitioner will give you a realistic plan at your first appointment — including an expected number of sessions and what each stage of care involves. We do not run open-ended treatment plans without clear goals and milestones.

Ready to book
your first appointment?

Same-day availability at Bella Vista — Earlwood appointments Tuesday & Thursday. No referral needed.

Back Pain 8 min read

How to Fix Lower Back Pain Fast (Physio & Chiro Guide)

Andre Machado
Andre Machado
Principal Chiropractor & Physiotherapist
How to Fix Lower Back Pain Fast (Physio & Chiro Guide)

You wake up stiff. You struggle to put your shoes on. By mid-afternoon, sitting is unbearable — but standing hurts too. If that sounds familiar, you're one of the 4 million Australians dealing with lower back pain right now.

The good news? Most lower back pain responds quickly to the right approach. The bad news? Most people are doing the wrong things — resting too much, chasing the wrong diagnosis on scans, or skipping the treatment that actually works.

This guide cuts through the noise. As a chiropractor and physiotherapist who has treated thousands of back pain patients in Bella Vista and Earlwood, here's what you actually need to know.

Quick answer — how to fix lower back pain fast:

  • Keep moving — avoid bed rest
  • Apply heat to reduce muscle spasm
  • Start targeted mobility and strengthening exercises
  • See a physio or chiropractor for hands-on treatment
  • Address the root cause, not just the symptom

What Actually Causes Lower Back Pain?

Most people assume back pain means something is structurally broken. In reality, 90% of lower back pain is classified as non-specific — no single structural finding explains it.

Muscle and Ligament Strain

The most common cause. Overloaded or fatigued muscles from prolonged sitting, poor lifting or sudden awkward movements. Usually resolves in days to weeks with the right approach.

Facet Joint Dysfunction

The small joints between each vertebra become irritated or restricted. This causes a deep, aching pain — often worse in the morning, better once you get moving. Responds very well to chiropractic adjustment.

Disc Injury (Bulge or Herniation)

The intervertebral discs act as shock absorbers. Under repeated stress they can bulge or herniate — sometimes pressing on nerves and causing leg pain (sciatica). Important: disc bulges are extremely common and often completely painless. Research shows 40% of people over 40 have disc bulges on MRI with zero symptoms.

Sacroiliac Joint Dysfunction

The joint connecting your spine to your pelvis. When irritated, it causes deep buttock pain that often mimics sciatica — but comes from a completely different source.

The Biggest Mistake People Make

Getting a scan and chasing the finding. Imaging has its place — but structural findings frequently don't explain your pain. Research consistently shows that findings on MRI don't reliably predict pain or recovery. We regularly see patients with "normal" scans in severe pain, and patients with significant disc degeneration who are completely pain-free.

Treatment should be guided by your clinical presentation — not your scan result.

What Actually Works for Lower Back Pain

Stay Active

Bed rest was standard advice for decades. We now know it makes things worse. Movement promotes disc nutrition, reduces muscle deconditioning and helps your nervous system recalibrate its pain response. Gentle, consistent movement is non-negotiable.

Manual Therapy

Hands-on treatment — spinal manipulation, joint mobilisation, soft tissue therapy — has strong evidence for both acute and chronic lower back pain. It reduces pain, restores movement and gets you back to function faster than passive rest alone.

Targeted Exercise

Generic gym exercises won't cut it. You need a program targeting the specific muscles failing you — typically the deep stabilisers (transversus abdominis, multifidus) and the posterior chain (glutes, hamstrings). Progressive loading of these structures is the most durable long-term solution.

Pain Education

Understanding that pain does not equal damage is genuinely therapeutic. Fear-avoidance behaviour — avoiding movement because you're scared of making things worse — is one of the primary drivers of chronic back pain. When patients understand their pain, they recover faster.

Exercises That Actually Work

Avoid crunches and sit-ups — they generate excessive disc compression. These are better:

Bird-Dog

From four-point kneeling, extend one arm and the opposite leg while keeping the spine neutral. Hold 3–5 seconds, 8–10 reps each side. Activates the multifidus and erector spinae with near-zero spinal compression.

Glute Bridge

Lying on your back, feet flat on the floor, push your hips to the ceiling by squeezing your glutes. Hold 2–3 seconds at the top. Glute weakness is one of the most overlooked contributors to back pain.

Dead Bug

Lying on your back, arms vertical, knees at 90 degrees. Slowly lower one arm and the opposite leg toward the floor while keeping your lower back flat. Return and repeat. Challenges the deep stabilisers without loading the spine.

McGill Side Bridge

Side-lying with elbow under shoulder, lift your hips to create a straight line. Hold 10–30 seconds. Targets the quadratus lumborum and obliques — key lateral stabilisers of the lumbar spine.

When Should You See a Professional?

See a chiropractor or physiotherapist if:

  • Pain has lasted more than 2 weeks without improvement
  • Pain is radiating into your leg
  • You have numbness, tingling or weakness in a leg
  • Pain significantly limits your daily function
  • You've had multiple recurrences

Seek urgent medical attention if you experience loss of bladder or bowel control, numbness in the saddle area (inner thighs), or progressive leg weakness. These are red flags for cauda equina syndrome — a rare but serious emergency requiring immediate hospital care.

Frequently Asked Questions

How long does lower back pain take to heal?

Acute lower back pain typically improves within 2–6 weeks with appropriate management. Chronic lower back pain (lasting more than 12 weeks) takes longer — often 3–6 months — but responds well to a combined manual therapy and exercise approach.

Should I use ice or heat for lower back pain?

For acute injury in the first 48–72 hours, ice can reduce localised inflammation. After that, heat is generally more effective — it reduces muscle spasm, increases tissue extensibility and improves blood flow to the area.

Is walking good for lower back pain?

Yes — walking is one of the most evidence-supported interventions for lower back pain. It activates deep stabilisers, promotes disc hydration through cyclic loading, and helps reduce fear-avoidance behaviour. Aim for 20–30 minutes at a comfortable pace daily.

Can a chiropractor fix lower back pain?

Chiropractic adjustment has strong evidence for both acute and chronic lower back pain. At Elevate Health, we combine spinal manipulation with soft tissue therapy and exercise prescription — addressing the joint mechanics, the muscular system and the movement patterns driving your pain.

Will I need surgery?

The vast majority of lower back pain — including disc herniations and nerve compression — resolves with conservative (non-surgical) treatment. Surgery is considered only when conservative care has failed after 6–12 weeks, or in rare cases of progressive neurological deficit.

Need help with this? Our team at Elevate Health Clinic in Bella Vista and Earlwood can assess and treat this condition. Book online or call us today.

Ready to Get Started?

Book an appointment with our experienced team — same-day availability, NDIS, WorkCover & private health welcome.

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